DIGITAL I CRM

Privacy Policy

Last updated: 10 September 2026

This Privacy Policy explains how DIGITAL I collects, uses, shares, protects, and retains personal data when you register for or use our client portal, CRM tools, websites, communications, and related agency or digital services.

1. Data we collect

  • Account data: name, business name, job title, email address, phone number, address, login credentials, and account preferences.
  • Service data: projects, tasks, approvals, files, messages, support requests, campaign information, social-platform details, and other content submitted through the portal.
  • Billing data: invoices, payment status, tax details, and transaction references. Payment-card data may be processed directly by the selected payment provider.
  • Technical data: IP address, browser and device information, timestamps, session and security logs, cookie identifiers, and portal usage activity.
  • Communications: emails, calls, messages, feedback, and records of support or business discussions.

2. How we use personal data

  • create and administer accounts and verify authorised users;
  • deliver projects, manage tasks and approvals, provide support, and communicate service updates;
  • prepare quotations, contracts, invoices, reminders, and business records;
  • secure the portal, prevent fraud or misuse, diagnose errors, and maintain audit logs;
  • improve our services, workflows, reporting, and user experience; and
  • meet legal, regulatory, accounting, and contractual obligations.

3. Grounds for processing

Depending on the context, we process personal data with your consent, to take steps requested before entering into an agreement, to perform an agreement, to comply with law, and for other uses permitted under applicable Indian data protection law. Where processing relies on consent, you may withdraw it, although this will not affect processing already carried out and may limit services that require the data.

4. How data is shared

We may share only the data reasonably required with:

  • authorised staff, contractors, and professional advisers supporting the agreed work;
  • hosting, storage, email, messaging, analytics, payment, security, and other technology providers;
  • social media, advertising, publishing, or other platforms you ask us to use;
  • government authorities or other parties where disclosure is legally required; and
  • a successor involved in a genuine merger, reorganisation, financing, or sale, subject to suitable safeguards.

We do not sell personal data for money.

5. Cookies and similar technologies

The portal uses cookies and similar storage required for login sessions, security, preferences, and reliable operation. Analytics or other optional technologies may also be used where configured. Browser controls can restrict cookies, but essential portal functions may then stop working correctly.

6. Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal data, including access controls, authentication, system monitoring, and secured hosting. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.

7. Retention

Personal data is retained only as long as reasonably necessary for the purposes described above, including to maintain business and project records, resolve disputes, enforce agreements, preserve security logs, and meet legal, tax, and accounting requirements. Data is then deleted or anonymised where practicable.

8. International and third-party processing

Some service providers or platforms may process data outside your state or country. Where this occurs, we use reasonable safeguards and follow applicable restrictions. Third-party sites and platforms have their own privacy practices, and this Policy does not control them.

9. Your choices and rights

Subject to applicable law, you may request information about personal data we process, ask for inaccurate or incomplete data to be corrected, request deletion where appropriate, withdraw consent, nominate another person where legally available, or raise a grievance. We may need to verify your identity and may retain information where the law or an ongoing agreement requires it.

10. Children's data

The client portal is intended for business users and is not directed to children. Do not submit a child's personal data unless you are authorised to do so and the processing is lawful and necessary for an agreed service.

11. Policy changes

We may update this Policy to reflect changes in our services, safeguards, providers, or legal obligations. The latest revision date will appear above, and material changes may also be communicated through the portal or registered contact details.

12. Contact and grievances

To ask a privacy question, exercise a right, or report a concern, contact info@digitalimarketing.com. You may also write to DIGITAL I, C1208, Rajyash RISE, Vasna, Ahmedabad 380007, India. Please include enough detail for us to identify the relevant account and respond to your request.