Last updated: 10 September 2026
These Terms and Conditions govern access to the DIGITAL I client portal, CRM tools, project workspaces, communications, and related digital services. By registering, accessing an account, or using the services, you agree to these Terms.
1. Account eligibility and registration
You must be legally able to enter into a binding agreement and, when acting for a business, authorised to accept these Terms for that business. Registration details must be accurate, complete, and kept current. You are responsible for protecting your login credentials and for activity performed through your account. Please notify us promptly if you suspect unauthorised access.
2. Services and project instructions
The portal may be used to manage projects, tasks, approvals, files, reports, messages, invoices, support, marketing activities, and other agreed services. The exact scope, timeline, deliverables, fees, and service conditions may also be set out in a proposal, quotation, order, statement of work, or separate agreement. If that document conflicts with these Terms, the specific agreed document will control for that service.
3. Client responsibilities
- Provide timely, accurate instructions, approvals, materials, account access, and feedback.
- Ensure that submitted content, contact data, trademarks, media, and credentials may lawfully be used.
- Review deliverables and scheduled or published content within the agreed review period.
- Maintain appropriate backups of important source materials and business records.
4. Acceptable use
You must not use the services to:
- violate any law, regulation, third-party right, or platform policy;
- upload malicious code, attempt unauthorised access, or disrupt the service;
- send unlawful spam, misleading content, or abusive or harmful material; or
- copy, reverse engineer, resell, or misuse the portal except where expressly permitted.
5. Third-party platforms
Some work depends on services such as social networks, advertising platforms, payment providers, hosting providers, analytics tools, and communication services. Their own terms and technical limits apply. We are not responsible for outages, rejected posts or advertisements, account restrictions, API changes, or other actions controlled by those providers, but we will use reasonable efforts to assist with agreed work.
6. Fees, taxes, cancellations, and refunds
Fees and payment schedules are those shown in the applicable proposal, quotation, invoice, subscription, or order. Taxes are additional where legally required. Late or unpaid amounts may result in paused work or restricted portal access. Cancellation and refund eligibility follow the specific service agreement and the extent of work, committed media spend, licences, or third-party costs already incurred.
7. Intellectual property and client content
You retain ownership of content and materials you provide. You grant us the limited permission needed to use them to deliver, support, secure, and document the requested services. Ownership and permitted use of final deliverables are governed by the applicable project agreement and are normally subject to payment of all related fees. Our pre-existing tools, methods, templates, software, know-how, and reusable components remain ours or our licensors' property.
8. Confidentiality and data protection
Each party will use reasonable care to protect non-public business information received from the other and will use it only for the agreed relationship, except where disclosure is authorised or legally required. Personal data is handled as described in our Privacy Policy.
9. Availability and disclaimers
We aim to keep the portal and services available and secure, but uninterrupted or error-free operation cannot be guaranteed. Marketing, advertising, audience, ranking, lead, sales, or revenue outcomes depend on many factors outside our control and are not guaranteed unless expressly stated in a signed agreement.
10. Liability
To the extent permitted by law, neither party will be liable for indirect, incidental, special, or consequential loss arising from the services. Our aggregate liability relating to a claim will not exceed the fees paid for the affected service during the six months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.
11. Suspension and termination
We may restrict or suspend access where reasonably necessary for security, suspected misuse, legal compliance, or material non-payment. Either party may end services as allowed by the applicable agreement. Provisions that by their nature should survive termination, including payment, confidentiality, intellectual property, and liability provisions, will continue to apply.
12. Governing law and changes
These Terms are governed by the laws of India. Subject to any mandatory dispute process in an applicable agreement, courts in Ahmedabad, Gujarat will have jurisdiction. We may update these Terms when services or legal requirements change. The revised date will be shown above, and material changes may also be notified through the portal or registered contact details.
13. Contact
Questions about these Terms may be sent to info@digitalimarketing.com or addressed to DIGITAL I, C1208, Rajyash RISE, Vasna, Ahmedabad 380007, India.